Check these first:
- The file must be JPEG, PNG, WebP, or AVIF, and under 10 MB.
- The file must be a real image — a renamed file or a corrupted download will be rejected.
- You may have reached your plan's image or storage limit; delete unused photos or move to a larger allowance.
- A very weak connection can interrupt a large upload. Try again on stronger signal.
If it still fails, tell support the file name and size and we'll take a look.