Taking orders on WhatsApp

Updated 28 July 2026

If WhatsApp ordering is enabled, guests can build an order from your menu and send it straight to your restaurant's WhatsApp.

Set the receiving number per branch in Locations, so each location's orders go to the right phone.

The guest adds items, fills in their name, phone number, and delivery details, and presses send — the message opens pre-filled in their own WhatsApp. Every order is also recorded in your dashboard under WhatsApp Orders, where you can review the history and export it to Excel or PDF.

No WhatsApp Business API account is needed.

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